A Step Toward Better Care: Understanding What Caregivers and Residents in Assisted Living Facilities Value in Health Monitoring Systems

The past several decades have seen significant advances in monitoring older adults’ health and well-being. However, creating viable, practical monitoring systems for informing caregivers requires understanding which behaviors and signs to track and what approaches best present that information. To investigate how technology can be leveraged to better augment caregivers’ workflows, we take a multi-stage, qualitative approach to gain insights into the needs of caregivers and the older adults receiving care. Specifically, we use a series of domain expert interviews, cognitive walkthroughs, and semi-structured interviews with residents, and we synthesize our takeaways using thematic analysis at each phase. Our results show that this type of monitoring technology has great potential to reduce the effort needed by caregivers to complete their responsibilities and communicate with their teams. Additionally, we found that older adults are receptive to the technology but their privacy and autonomy must be prioritized for the sake of their mental wellbeing. These insights will facilitate greater intelligent interface development for Person-Centered Care by identifying important design considerations and vital features that require system support.