This qualitative study of 46 residents from 3 Medicaid-funded AL communities examined telehealth acceptance among low-income residents. Four themes emerged: the primary benefit (convenience), barrier (technology access and literacy), resident preference (ranging from enthusiasm to skepticism, but generally distasteful), and concerns (mistrust of providers). Overall, telehealth can improve convenience, but additional supports are needed to foster trust and effective therapeutic relationships.
“What Good Is That?”-Perspectives of Using Telehealth to Discuss Serious Illness with Urban-Dwelling Low-Income Older Adults in Assisted Living
This qualitative study of 46 residents from 3 Medicaid-funded AL communities examined telehealth acceptance among low-income residents. Four themes emerged: the primary benefit (convenience), barrier (technology access and literacy), resident preference (ranging from enthusiasm to skepticism, but generally distasteful), and concerns (mistrust of providers). Overall, telehealth can improve convenience, but additional supports are needed to foster trust and effective therapeutic relationships.
